Existing Loan Information

If You Need Assistance

  • For information about, or to make a loan payment, Click Here.

  • • Please call our Customer Service Department at: (800) 686-3756

  • • Service Representatives are available Monday to Friday 8:00 a.m. to 5:00 p.m. Please have your loan number available for reference whenever you write or call us.

  • Cutoff Hour - Branches:  A loan will not be credited until a transaction has been posted to the account. Business hours are Monday to Friday 8:00 a.m. to 6:00 p.m. If we receive a loan payment on a weekend, a holiday, or after our cutoff hour on a business day, it will be posted on the next business day.

  • Cutoff Hour - Check-by-Phone:  Business hours are Monday to Friday 9:00 a.m. to 5:00 p.m. Voicemails will not be considered an authorization to debit your checking account to credit a loan.

  • In a Hurry:  We can accept your payment today and deduct the funds from your checking account for a small fee. Call us for more details at (800) 686-3756.
    Visit www.myprovident.com/lnpayment.asp to schedule your payment. Online payments typically take 1 to 2 business days to process before they will credited to your account.

  • • Calls received by our Customer Service Department may be monitored for training purposes.
Mail Payments Only To:
Provident Bank
PO Box 59996
Riverside, CA 92517-1996
Send Overnight Payments To:
Provident Bank
3756 Central Ave.
Riverside, CA 92506
Send Correspondence To:
Provident Bank
Loan Service Department
3756 Central Ave.
Riverside, CA 92506